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General Terms of Sale


1 - Acceptance of Terms


The client acknowledges that he is aware, at the time of order, of the particular terms of sale and hereby accepts them without reservation.

The general terms of sale prevail in the contractual relations between PATCHOLAND and its customers and both parties accept them without reservation.


2 - Products


The photos illustrating the products do not fall within the scope of the contract. Product prices can change without notice. The sizes of the garments are only for guidance and are not contractually binding. Most products are available in stock immediately.

3 - Order


The automatic registration system is considered as evidence of the nature, content and date of the order. PATCHOLAND confirms its agreement with the order by e-mail to the customer’s address. The sale is only complete after order confirmation and correspondent payment.

Existing litigation, now or later, PATCHOLAND reserves the right to cancel an order. The order binds the client and all information provided by the buyers in the inscription is of their own responsibility: in case of error, the seller cannot be held responsible for failure in the delivery of products.


4 - Delivery


Delivery of orders shall be made by CTT or another carrier. Possible delays do not give the customer the right to claim.

In case of non-delivery, CTT has a period of three weeks, counting from the day the customer's complaint, to find and deliver the order.

The following are considered as cases of force majeure, not being the seller responsible to deliver the goods: war, fires, strikes, accidents and inability to supply.

The goods travel at the expense and danger of the addressee.

Depending on product availability, an order may be delivered in several times, leaving to the client only the payment of one delivery.

5 - Withdrawal


The client has 14 days, from the date of delivery, to ask for an exchange or refund.

Send new items in original packaging, intact and accompanied by its accessories to:



Rua Imaculada Conceição, nº78

4820-190 Fafe


 In case of exercising the right of withdrawal, PATCHOLAND must refund the amounts paid, excluding postage. Refund is due within maximum 15 days and will be paid by bank transfer.


6 - Price

Prices are given in Euros (€).

Prices do not include delivery costs.

Prices include VAT at the legal rate for Portugal

7 - Payment

Only the payment confirms the order.

Payments can be made by bank transfer or via PayPal (


8 - Litigation

This contract is subject to Portuguese law.

PATCHOLAND not be liable for misuse of products sold, as well as for any modifications. The responsibility of PATCHOLAND will be limited to the value of the order.

In case of difficulty in the implementation of this contract the buyer has the possibility, before any action in court, to seek an amicable settlement. You can contact us via Customer Service:  +351 914 045 080.